moderate“the most recent care plans did not have a section on people's health needs. This had been deleted from the previous versions.”
medication management
1 finding
minor“one person's care plan advised staff on how to record the medicines taken but gave no detail on how the person liked to be supported to take their medicines”
care planning
1 finding
moderate“the guidance in the care plan about diabetes was not clear for a care worker to recognise the signs and respond appropriately if a person was having symptoms of high or low blood sugar levels.”
staff training
1 finding
minor“Staff did not complete the care certificate... although staff had certificates of training in mandatory topics, sometimes several topics were included in one day.”
end of life care
1 finding
minor“The service had not provided any end of life care at the time of this inspection and had not asked people about their end of life care preferences.”
governance
1 finding
moderate“We recommend that thorough audits of all records are carried out regularly to ensure safe and high quality care is provided.”