minor“calls providing personal care had not always been timely...one person said they had untimely call times. The regional care manager said this would be closely monitored”
record keeping
1 finding
minor“References had been obtained for staff prior to commencing employment, although relevant care references had not always been received.”
governance
1 finding
minor“The service currently did not have a registered manager in place. The regional care manager stated that a manager had been recruited and would be applying to be the registered manager in the near future.”