Mayfair Homecare Milton Keynes improved from Requires Improvement to Good across all five key questions at this January 2022 inspection, demonstrating safe, personalised care delivered by a caring and well-supported staff team. Minor issues around occasional late call times and the absence of a registered manager were noted but did not impact the overall rating.
Concerns (3)
minor
Missed or late visits
: “calls providing personal care had not always been timely...one person said they had untimely call times. The regional care manager said this would be closely monitored”
minorRecord keeping: “References had been obtained for staff prior to commencing employment, although relevant care references had not always been received.”
minorGovernance: “The service currently did not have a registered manager in place. The regional care manager stated that a manager had been recruited and would be applying to be the registered manager in the near future.”
Strengths
· People felt safe and reported no missed calls; safeguarding processes were well understood by staff and management.
· Safe recruitment practices including DBS checks and references were in place for all staff.
· Staff were trained in medication administration and competency checks were undertaken; medicine audits completed.
· People reported staff were kind, courteous, respectful and promoted independence and dignity.
· Care plans were personalised and reflected individual needs, preferences and lifestyle choices.