Care 4 You Manchester Ltd received a Good rating across all five key questions at its first CQC inspection in May 2021, with no breaches of regulation identified. The service demonstrated effective risk management, safe medicines handling, person-centred care planning, and strong leadership, with relatives expressing high levels of satisfaction.
Strengths
· Effective risk assessments were in place, regularly reviewed and updated to ensure people were supported safely.
· Medicines were managed safely with regular audits conducted by the registered manager.
· Staff were competent, knowledgeable and had completed training specific to the people they supported.
· Relatives were highly positive about care quality; one stated 'This service has been fantastic. We are really reassured that [Name] is receiving the best care.'
· Person-centred care plans included personal care needs, nutritional support, social interests and communication needs.
Quality-Statement breakdown (16)
safe: Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enoughGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to live healthier lives, access healthcare services and support; Staff working with other agenciesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independence; Supporting people to express their views and be involved in making decisionsGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and supportGood
responsive: Meeting people's communication needs; Improving care quality in response to complaints or concernsGood
well-led: How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood
well-led: Continuous learning and improving care; Promoting a positive culture that is person-centred, open, inclusive and empoweringGood