minor“The newly revised care plans did not have a section to explore with people whether they wanted to discuss any needs around end of care and support.”
record keeping
1 finding
minor“Some of the recording around staff observations lacked detail, which made it difficult to work with staff to address any gaps.”
supervision appraisal
1 finding
minor“There was no record concerns were followed up at individual staff member's supervision and appraisals.”
care planning
1 finding
minor“We found 1 example where a person's care plan lacked detail about the equipment used to help them move.”
communication with families
1 finding
minor“We had some feedback calls were not always answered. The registered manager told us an extra phone line was being added to resolve this.”