The Studio, a domiciliary care service in Sunderland providing personal care to 14 people, received a Good rating across all five key questions at its first inspection under the new provider. People experienced safe, person-centred care from a consistent and reliable staff team, with effective governance and quality assurance processes in place.
Strengths
· People felt safe and gave consistently positive feedback about staff being kind, caring and reliable
· Staff were recruited safely and people received care from a consistent and reliable team
· Medicines were managed safely with regular checks on staff medicines procedures
· Care plans were detailed, person-centred and regularly reviewed to reflect changing needs
· The provider strengthened quality assurance processes including regular checks across care planning, infection control and staffing records