Executive Care Personnel Limited received a Good rating across all five key questions at its first inspection in December 2021, with people and relatives consistently praising the quality, kindness and responsiveness of staff and management. No breaches of regulation were identified and the service demonstrated effective governance, safe care delivery and strong partnership working.
Strengths
· People and relatives were very positive about the kindness, skill and responsiveness of staff and management
· Robust recruitment checks in place including DBS, identification and referencing; minor gap-recording issue was quickly remedied
· Medicines administered safely with regular MAR audits and staff competency assessments
· Effective infection prevention and control, including COVID-19 measures with PPE spot checks and testing kits
· Personalised, regularly reviewed care plans incorporating physical, emotional, communication and health needs and protected characteristics
Quality-Statement breakdown (23)
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; continuous learning and improving careGood