minor“Although the registered manager routinely assessed people's capacity and held best interest discussions with key people, this was not always formally documented.”
staff training
1 finding
minor“Plans for senior staff to receive nationally accredited training in this area had been delayed because of the COVID-19 pandemic.”
governance
1 finding
moderate“Safe recruitment procedures were not always followed. On occasions, these had not been thorough enough. Some checks with previous employers in health and social care...had not been made.”