moderate“these processes had not identified the shortfalls identified during this inspection”
moderate“Monitoring completed by senior care staff, such as spot checks of staffs' care practices, PPE usage and approach, was not recorded in one central place”
care planning
1 finding
moderate“We found two people's care plans and risk assessments did not reflect their current needs.”
record keeping
1 finding
minor“A shortfall in two people's care records, had not been identified through these processes.”
communication with families
1 finding
minor“This process needed to be formalised and feedback from people and their relatives sought as part of the provider's quality monitoring system”