Wyville Home Care Services Limited received a Good rating across all five key questions at its first CQC inspection in May 2021. The small domiciliary care service demonstrated strong person-centred practice, safe staffing and medicines management, and effective leadership from an engaged registered manager.
Strengths
· People felt safe with well-trained staff; risks assessed, monitored and regularly reviewed
· Medicines managed safely with regular audits and competency checks on staff
· Strong infection prevention and control practices including COVID-19 PPE and contingency planning
· Staff completed thorough induction, essential training and care certificate; regular supervisions held
· Person-centred care with care plans reflecting individual preferences, cultural needs and independence promotion