My Homecare Kingston received a Good rating across all five key questions at its first CQC inspection in July–August 2021. The service demonstrated safe recruitment and care practices, responsive leadership, and strong feedback from relatives, with no significant concerns identified.
Strengths
· Relatives consistently praised staff as caring, respectful and punctual, with one stating 'You cannot fault them – wonderful'
· Safe recruitment practices including DBS checks, identity checks and references were in place
· Staff received regular training including safeguarding, manual handling and infection control, and felt well supported by management
· Regular documented one-to-one supervisions were carried out with all care staff
· The registered manager promoted a positive, person-centred culture with responsive communication and timely complaint resolution