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Be Helpful, a domiciliary care service for 34 people, was rated Requires Improvement overall at its first inspection, with breaches of Regulation 12 (safe care and treatment) and Regulation 17 (good governance) due to inadequate medicines management, inconsistent risk assessments, and insufficient COVID-19 testing of staff. The service demonstrated genuine strengths in person-centred care, staff training, and responsiveness, with people and professionals consistently praising the compassionate and consistent care delivered.