minor“Individual profiles were not in place although people were able to tell staff about how they liked to take their medicines, the nature and side effects.”
care planning
1 finding
minor“While care plans reflected people's current needs more detailed must be included as people's personal care needs increase.”
staffing levels
1 finding
minor“The registered manager told us staff recruitment was a challenge as external agencies were being used where additional support was needed to meet people's package of care.”
staff training
1 finding
minor“Staff told us the face to face training was now online. Some staff found this format more difficult. One member of staff said 'I struggle with online training. I am more practical.'”