Yourlife Management Services Limited at Corbett Court received a Good rating across all five key questions at its first inspection in March 2015. The service demonstrated safe staffing, person-centred care, robust governance, and a supportive management culture with no areas of concern identified.
Strengths
· People felt safe and staff were knowledgeable in recognising signs of abuse and reporting procedures
· Sufficient staffing levels with safe recruitment procedures including DBS checks and induction shadowing
· Medicines managed safely with regular staff competency assessments and MAR chart completion
· Staff trained in MCA and DoLS; care plans signed by people to evidence consent
· Regular supervisions, appraisals, and training including nationally recognised qualifications at Level 2 and above
Corbett Court, an extra care housing personal care service in Burgess Hill, was rated Good across all five key questions at its December 2019 inspection, maintaining the same rating as its previous inspection in May 2017. Minor recommendations were made regarding developing individual medicine profiles and adding greater detail to care plans as needs increase.
Concerns (4)
minorMedication management: “Individual profiles were not in place although people were able to tell staff about how they liked to take their medicines, the nature and side effects.”
minorCare planning: “While care plans reflected people's current needs more detailed must be included as people's personal care needs increase.”
minorStaffing levels: “The registered manager told us staff recruitment was a challenge as external agencies were being used where additional support was needed to meet people's package of care.”
minorStaff training: “Staff told us the face to face training was now online. Some staff found this format more difficult. One member of staff said 'I struggle with online training. I am more practical.'”
Strengths
· People and relatives consistently described staff as kind, caring, compassionate and respectful.
· Robust safeguarding procedures were in place and staff were knowledgeable about signs of abuse and reporting.
· Safe recruitment processes including DBS checks were followed for all new staff.
· Medicine records were audited weekly by the duty manager and monthly by the registered manager.
· Care plans were personalised with one-page profiles detailing individual preferences, likes and dislikes.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
Corbett Court, operated by Yourlife Management Services Limited, received an overall rating of Good across all five key questions at its announced inspection on 18 April 2017. The service demonstrated consistent safe practices, person-centred care, well-supported staff and effective quality assurance under an engaged registered manager.
Strengths
· Staff demonstrated strong safeguarding awareness and had no hesitation reporting concerns to management
· Robust medicines management with MAR audits, error investigation and remedial training
· Consistent staffing with effective recruitment processes including DBS checks
· Regular staff supervision, observations and annual appraisals supported by a knowledgeable registered manager
· Person-centred care plans with detailed risk assessments reviewed regularly and involving people and relatives
Quality-Statement breakdown (19)
safe: Safeguarding and protection from abuseGood
safe: Medicines managementGood
safe: Staffing levels and recruitmentGood
safe: Risk assessment and incident managementGood
effective: Mental Capacity Act complianceGood
effective: Staff training and developmentGood
effective: Staff supervision and appraisalGood
effective: Nutrition and hydration supportGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood
well-led: Working in partnership with othersGood
effective: Access to healthcareGood
caring: Kindness, dignity and respectGood
caring: Involvement in care decisionsGood
caring: Person-centred support and independenceGood
responsive: Care planning and assessmentGood
responsive: Complaints handlingGood
responsive: Responsiveness to individual needsGood
well-led: Leadership and management cultureGood
well-led: Quality assurance and governanceGood
well-led: Staff communication and engagementGood
well-led: Regulatory compliance and duty of candourGood