minor“Some people told us there had been occasions when they were not informed if staff were running late.”
person centred care
1 finding
minor“The provider did not have information available on independent advocacy for people to access. The manager confirmed they would put this in place with immediate effect.”
supervision appraisal
1 finding
minor“The regional manager and manager had carried out an assessment of the service and identified some areas for improvement in relation to staff support and supervision.”