minor“One person's records contained conflicting information about their capacity. However, there was a mental capacity assessment and a best interest decision regards their lack of capacity.”
communication with families
1 finding
minor“Some felt office staff communication could be improved. This has been fed back to the registered manager for them to address.”
staffing levels
1 finding
minor“They were aware where 2 staff attended a person's double up call separately, records showed there had been some days when they had not arrived at the same time.”