First inspection of Unicare Recruitment Agency Ltd, a domiciliary care agency supporting one young person, rated Good across all five key questions. Inspectors found safe, person-centred care delivered by a consistent, well-trained staff team supported by a knowledgeable registered manager.
Strengths
· Staff were aware of risks to people's safety and how to manage those risks
· Regular team of staff attended care calls on time and stayed the required length of time
· Staff received regular training including specialist training in autism and Makaton communication methods
· Detailed personalised care plans coordinated with school and social worker
· Staff respected privacy, dignity, religion and culture and supported independence