Pivot Care Group Limited received a Good rating across all five key questions at its first inspection in July 2022, with staff and the registered manager praised for delivering person-centred, safe and well-organised care. No failures or regulatory breaches were identified; the service demonstrated effective governance, strong recruitment practices and a positive, open culture.
Strengths
· Staff were kind, caring and knew people well; relatives spoke highly of the service and confirmed their loved ones felt safe.
· Robust care plans with clear risk assessments covering personal care, mobility, falls, environmental and emergency planning.
· Safe recruitment practices in place including DBS checks, identity checks and references.
· Registered manager used a strength-based approach to assessment and promoted people's independence and dignity.
· Effective quality monitoring including regular audits, spot checks, supervisions and staff meetings.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood