TS Healthcare Limited improved from Requires Improvement to Good across all five key questions at this November 2023 inspection, having remediated prior breaches of Regulations 12, 17, and 19. The service demonstrated robust risk management, safe recruitment, effective governance, and person-centred care for its four older adult service users.
Strengths
· Improvements made since last inspection; provider no longer in breach of regulations 12, 19, or 17.
· Individual risk assessments and care plans now detailed and followed by staff.
· Safe recruitment systems introduced including DBS checks and pre-employment checklists.
· Staff received relevant mandatory and specialist training including MCA and safeguarding.
· People and relatives felt safe, well cared for, and expressed high satisfaction with the service.
Quality-Statement breakdown (24)
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Medicines managementGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Continuous learning and improving careGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: How the provider understands and acts on the duty of candourGood