Helping Hands Wakefield received a Good rating across all five key questions at its first CQC inspection in June 2021, with no regulatory breaches identified. The service demonstrated safe care delivery, personalised care planning, strong staff training, responsive leadership and consistently positive feedback from people and their relatives.
Strengths
· People and relatives consistently praised staff as kind, caring and friendly, with very positive feedback across all domains.
· Medicines were managed safely with robust auditing systems; a recent MAR recording gap was identified and resolved quickly with no impact on people.
· Individualised risk assessments and personalised care plans were in place, developed with people and their relatives.
· Staff received thorough induction, mandatory and refresher training, regular supervision and spot checks.
· The service was flexible and responsive, including adapting care hours and communication formats to meet individual needs.
Quality-Statement breakdown (22)
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood