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First inspection of a supported living service rated Requires Improvement overall, with breaches of Regulation 11 (Need for Consent) for failing to assess mental capacity or apply to the Court of Protection for a deprivation of liberty, and Regulation 17 (Good governance) for ineffective quality monitoring. Safe, caring and responsive were rated Good, but staff training on restraint and learning disability/autism was lacking and care plans were not fully person-centred.