moderate“Some staff told us they felt the service was short-staffed, although a senior member of staff told us recruitment was under way to address this.”
leadership
1 finding
moderate“Some staff told us they did not always feel supported by management; they gave examples to support this.”
consent capacity
1 finding
minor“the provider had systems in place for obtaining people's consent, or acting in their best interests, although some staff did not exhibit a good knowledge of this area.”
complaints handling
1 finding
minor“they did not describe the appropriate steps for complainants to take when they had exhausted the internal complaints procedure.”
incident learning
1 finding
minor“Staff told us they would report any incidents or accidents directly to the registered manager... although one said they weren't always confident things would be addressed.”