minor“The majority of complaints received over the past twelve months related to late visits or changes to the rota. The service had identified that this had been an issue and was working to make improvements.”
leadership
1 finding
minor“At the time of our inspection there was not a registered manager in post. The manager was currently in the process of registering with the Commission.”
supervision appraisal
1 finding
minor“The manager was currently in the process of ensuring a regular timetable of supervisions was in place to ensure staff received a rolling supervision programme.”