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Date of assessment: 13 November 2025 to 11 December 2025. Ranis Healthcare Limited is a domiciliary care service, providing personal care and support to adults of all ages, some of whom were living with dementia and/or a physical disability. We carried out this assessment to check if the required improvements from the previous inspection had been completed. The provider was previously in breach of the legal regulations in relation to person centred care, risk management, safeguarding people, staffing and safe recruitment. Improvements were found at this assessment, and the provider was no longer in breach of these regulations. The provider was also previously in breach of the legal regulation in relation to governance. Whilst some improvement was found at this assessment, the provider remained in breach of this regulation. Since the last assessment, a clear action plan had been implemented at the service. A new management team had been appointed, and the manager was awaiting registration with the Care Quality Commission. All leaders understood their role and responsibilities in driving forward the changes required. A full review of systems and processes had taken place, and the provider was in the process of reviewing all care documentation. Whilst this had led to some improvements in care delivery, we found this was a work in progress. Improvements were ongoing and it was evident that some changes were yet be fully embedded. This service has been in Special Measures since 01 August 2025. The provider demonstrated improvements had been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
npm run etl:reports -- --location 1-7688393371.Date of assessment: 25 February to 16 April 2025. This was the first assessment of this service. Ranis Healthcare Limited is a domiciliary care service, providing personal care and support to adults of all ages, some of whom were living with dementia and / or a physical disability. We carried out this assessment in response to concerns we received about the management of the service. We found 6 breaches of regulations relating to person centred care, safe care and treatment, safeguarding, governance, staffing and safe recruitment. At the time of the inspection there was no registered manager in post. Systems and processes to ensure people were protected from the risk of harm were poor and inefficient. There was no oversight from the provider to ensure staff supported people safely, in a timely manner and in a way that met their needs. People were not always treated with kindness and compassion. Staff lacked information to understand people’s individual needs and preferences. Staff had not completed all appropriate training, nor had they had their competency assessed in key areas. Medicines were not managed safely. Monitoring and governance arrangements at the service were ineffective and limited. Systems in place to identify improvements required were not robust and were not used to drive improvement at the service. Feedback from people, relatives, and staff was not used for making improvements to the service. In instances where CQC has decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
npm run etl:reports -- --location 1-7688393371.