Bicester Care and PA Limited was rated Good across all five key questions at this first inspection of a newly registered domiciliary service supporting 30 people. Inspectors found safe, effective, person-centred care delivered by trained, well-supported staff under open and responsive leadership with no breaches identified.
Strengths
· People felt safe and staff were trained in safeguarding and knew how to report concerns.
· Risk assessments were in place and regularly reviewed for mobility, falls, eating and drinking, and environment.
· Robust recruitment with DBS checks and sufficient staffing levels with punctual visits and no missed visits reported.
· Medicines administered safely with accurate records and spot checks of staff practice.
· Staff completed Care Certificate-aligned induction, ongoing training, regular supervision and spot checks.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidance (MCA)Good
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End-of-life care and supportGood
well-led: Promoting a positive, person-centred, open cultureGood
well-led: Duty of candour - openness and honesty when things go wrongGood
well-led: Managers and staff being clear about roles, quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people, public and staffGood
well-led: Continuous learning and improving care; working in partnership with othersGood