critical“Robust checks had not been completed on staff's conduct in previous care roles to ensure they had the skills and experience to meet people's needs.”
moderate“A full employment history with dates of employment had not been obtained. Any gaps in employment had not been identified and explored”
governance
1 finding
critical“The registered provider had failed to operate effective systems to assess, monitor and improve the quality and safety of the service.”
leadership
1 finding
moderate“The registered manager did not have access to recruitment records and had not had the opportunity to check staff had been recruited safely.”