moderate“Audits and monitoring processes were completed... However, we found the recruitment process was not robust. There were gaps and missing information... These were not picked up during any auditing process.”
record keeping
1 finding
moderate“We found gaps in completed application forms. We assessed this as a recording issue.”
other
1 finding
moderate“one staffs document was out of date five months before the staff member started work. The staff member had been working for 12 months and we were not assured this I.D. had been updated or reviewed.”
care planning
1 finding
minor“personal emergency evacuation plans were not in place to ensure people would get out of their home safely.”
leadership
1 finding
minor“Interview notes were completed, but there was no rational why the person was suitable to be employed.”