moderate“Some risk assessments, related to the homecare service, were also either missing or did not contain sufficient information about how to keep people safe.”
infection control
1 finding
moderate“The provider did not have effective oversight of the Covid-19 testing arrangements for care staff and could not provide reassurance staff consistently followed guidance.”
missed or late visits
1 finding
moderate“People receiving a homecare service did not always receive their support on time or for the planned duration, with many care calls being late or shorter than planned.”
staffing levels
1 finding
moderate“in October 2021 51% of calls were planned without travel time between them. This meant if staff stayed for the full length of the call, they would be late for the subsequent call.”
governance
1 finding
moderate“these systems had not identified some shortfalls relating to risk assessments relating to the homecare service. The provider accepted these needed addressing immediately.”
supervision appraisal
1 finding
minor“Although most staff said they felt supported, a small number told us they didn't feel supported. This was consistent with the findings from the last staff survey.”
consent capacity
1 finding
minor“Some people had weight charts and/or food and fluid charts. However, consent arrangements and the rationale for having these were unclear.”
complaints handling
1 finding
minor“it wasn't always clear from the analysis the subject of the complaint made.”