Grace Eyre Choices Sussex is rated Good overall with an Outstanding rating for Caring, reflecting an exceptional person-centred culture where people with learning disabilities and autism are supported innovatively to build independence, maintain meaningful relationships, and shape the service itself. No regulatory breaches or failure themes were identified during this first inspection at the newly registered address.
Strengths
· Exceptional person-centred culture with people involved as ambassadors in policy writing and board decisions
· Innovative 'travel buddy' scheme enabling people to use public transport independently
· Staff matched to people they support to build deep, meaningful relationships
· Creative use of technology (smart watches, tablets, online friendship groups) to promote independence and reduce isolation
· Strong LGBTQ+ advocacy with 'Equal Able Sexual' campaign and support for sexual identity without discrimination
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Respecting and promoting people's privacy, dignity and independenceOutstanding
caring: Ensuring people are well treated and supported; respecting equality and diversityOutstanding
caring: Supporting people to express their views and be involved in making decisions about their careOutstanding
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving careGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood