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Kays Carers Ltd received an overall rating of Requires Improvement at its first inspection, with regulatory breaches identified in consent and mental capacity (Regulation 11) and good governance (Regulation 17) due to inadequate MCA assessments, lapsed supervision records, absent audits, and lack of a registered manager. Care delivery was nonetheless rated Good across safe, caring, and responsive domains, with people and relatives consistently reporting kind, respectful and reliable support from staff.