ReadyCQC, a weekly field guide to CQC home-care regulation

staffing levels

1 finding

incident learning

1 finding

moderate“staff had not been reporting back to senior staff when people refused their care. This put people at risk of neglect and pressure sores.”

communication with families

1 finding

minor“Communication is never going to be on par with everything; 90% of the time it's fantastic, every now and again it's not.”