Quick View Ltd, a small domiciliary care agency supporting 3 people, received a Good rating across all five key questions at its first CQC inspection in November 2022. The service demonstrated safe recruitment, effective medication management, person-centred care, and strong leadership with a culture of openness and continuous improvement.
Strengths
· People spoke positively about their experience and felt treated well by staff
· Medicines were managed safely with regular audits of medication records
· Staff felt well supported, received a good induction, and had access to a wide range of training
· Registered manager carried out regular audits to identify shortfalls and ensure continuous improvement
· Care plans incorporated people's individual preferences, cultural needs, and mental capacity assessments