CARAH Care, a domiciliary care agency in Liverpool supporting 23 people, was rated Good across all five key questions at its first inspection. Minor improvements were noted around call monitoring audits and ensuring all staff training is fully up to date, with the registered manager acting immediately on feedback.
Concerns (2)
minor
Governance
: “We highlighted to the registered manager some aspects of quality assurance and audits relating to call monitoring and reporting could be developed and made more robust.”
minorStaff training: “Most staff were up-to-date with their training, which ensured they had the knowledge and skills to safely and effectively meet people's needs.”
Strengths
· People and relatives reported feeling safe with attentive, transparent staff
· Safe recruitment processes and sufficient staffing with punctual, well-organised rotas
· Medicines administered safely with regular competency spot checks
· Person-centred care plans with strong attention to individual preferences
· Positive, kind and caring culture with staff developing strong relationships with people