Autism Anglia Supported Living, providing personal care to around 22 people with learning disabilities and autistic people across 11 addresses, was rated Good across all five key questions and overall. The service demonstrated strong person-centred culture aligned with Right Support, Right Care, Right Culture, with minor scope for improvement in family/people involvement in staff training and ongoing management of staffing pressures.
Concerns (3)
minor
Staffing levels
: “We had some feedback from families that activities were occasionally limited by lack of individual support hours and there was some impact from loss of staff recently”
minorStaff training: “There was scope to increase involvement from people and their families in planning and delivering training and developing staff skills, in line with best practice.”
minorMedication management: “On one occasion, after a medicine error the registered manager had checked a member of staff had received refresher training as planned.”
Strengths
· Person-centred care aligned with Right Support, Right Care, Right Culture principles
· Strong support for communication needs using Makaton, Talking Mats, pictures and symbols
· Effective safeguarding practice with staff trained to recognise and report abuse
· Holistic multi-disciplinary approach including in-house occupational therapy, behaviour practitioner and speech and language therapy
· Safe medicines management including STOMP principles to reduce over-medication
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Supporting people to live healthier lives, access healthcare services and supportNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Engaging and involving people using the service, the public and staff; Continuous learning and improving care; Working in partnership with othersNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candourNot rated