Bury Home Care achieved a Good rating across all five key questions at this May 2022 inspection, having improved from Requires Improvement at the previous 2019 inspection. Previous breaches of Regulations 17 and 19 were fully remediated, with robust recruitment, governance and quality assurance systems now firmly in place.
Strengths
· Robust recruitment process in place with thorough checks including DBS, references and identity verification, resolving previous breach of Regulation 19
· Medicines managed safely with risk assessments, trained and competency-assessed staff, and accurate MAR records
· Strong person-centred care with staff knowing people well, consistent core teams, and people placed at the heart of the service
· Effective quality assurance processes including audits of medicines, care plans and risk assessments, resolving previous breach of Regulation 17
· Highly positive feedback from people, relatives and health professionals praising staff kindness, training and continuity