moderate“The system in place for managing incidents and accidents was not robust. Although staff reported incidents via the electronic app, at the time of the inspection there was no management oversight or analysis taking place.”
governance
1 finding
minor“the electronic reporting system in use did not provide clear oversight from a management perspective. Instead, the service relied on staff verbally reporting incidents as well as formally documenting them.”
leadership
1 finding
minor“The service had experienced some management and care staff changes, which some staff had found unsettling. One member of staff said, 'Morale amongst the care staff is low, but I can't pinpoint exactly why.'”