Fairlawn First Floor Office, a small domiciliary care agency serving two people, achieved a Good rating across all five key questions at its first inspection in April 2022. No failures or regulatory breaches were identified; the service demonstrated strong person-centred care, robust governance, and effective partnership working.
Strengths
· People felt safe and reported personalised care that met their needs and respected their cultural preferences.
· Robust staff recruitment checks including DBS, right-to-work verification, references, interview and induction competency checks.
· Owner also ran a training organisation, enabling a wide range of relevant in-house training for staff.
· Management team conducted regular spot checks on care workers to observe practice and ensure quality.
· Strong person-centred culture with high accessibility for people and staff to the registered manager and owner.
Quality-Statement breakdown (25)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: End of life care and supportGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood