Diamond Hands Care Services received a Good rating across all five key questions in its first CQC inspection, demonstrating safe, personalised care delivered by well-trained, consistent staff under effective registered manager leadership. No breaches of regulation were identified, and quality assurance systems were found to be functioning and driving continuous improvement.
Strengths
· People received consistent care from regularly allocated staff who knew them well, supporting meaningful relationships.
· Medicines were managed safely with trained staff, annual refresher training, and regular competency checks.
· Robust safeguarding systems in place; staff understood how to report concerns and whistleblowing procedures.
· Personalised, detailed care plans reviewed regularly with involvement of people and their relatives.
· Positive leadership: registered manager described as supportive, accessible via on-call system, and hands-on in care delivery.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Continuous learning and improving care; duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood