Appleford Homes received a Good rating across all five key questions at its first CQC inspection, supporting two people with personal care in their own homes. The service demonstrated strong person-centred values, safe recruitment and medicines management, effective governance, and consistently positive feedback from people and families.
Strengths
· People and families reported very positive experiences; staff described as going 'the extra mile' and making things 'extra special'.
· Personalised, person-centred care plans tailored to individual needs, wishes and communication formats including easy read and pictorial formats.
· Safer recruitment processes followed including DBS checks and previous employer references.
· Registered manager maintained regular formal and informal contact with people to review care quality.
· Strong multi-agency working with health professionals to ensure timely healthcare access.