SGE Care & Recruitment, a small domiciliary care agency supporting two people, was rated Good across all five key questions at its first inspection. The service demonstrated safe recruitment, person-centred care planning, effective partnership working and a well-led culture, with no failures or breaches identified.
Strengths
· Robust recruitment practices including criminal record checks, employment history and identity verification
· Punctual staff attendance with relatives confirming staff were never late
· Comprehensive risk assessments covering mobility, choking and nutrition
· Staff trained in safeguarding, infection control, MCA, and equality and diversity
· Person-centred care plans recording cultural needs, communication preferences and individual choices