moderate“Staff did not always know how to provide person-centred care to people who had behaviours that could challenge themselves or others.”
moderate“people and their relatives were not aware they could choose their care provider in line with the guidance.”
care planning
2 findings
moderate“People had proactive plans in place to reduce the need for restrictive practices but these were not always followed.”
minor“Records we reviewed demonstrated the provider had not always explored all reasonable options to support people to meet their goals such as making their own hot drinks.”
staff training
1 finding
moderate“the provider had not ensured all staff had received training about supporting autistic people and people with a learning disability.”
staff competency
1 finding
moderate“A staff member described people as "Having behaviours" rather than being conversant about autism and learning disabilities and we observed them not taking someone's sensory needs into account during a meal.”
other
1 finding
moderate“Nobody at the service had an advocate and we were not assured that people had easy access to independent, good quality advocacy”
communication with families
1 finding
minor“I would like more interaction with staff. I would like them to come and say hello. Some staff do it not all.”