Safe and Sound Homecare Services was rated Good across all five key questions, with people reporting safe, kind and person-centred care from a small, familiar staff team supported by robust recruitment, training and quality assurance. The main concern was timekeeping, with staff not always arriving punctually or informing people when running late, though no visits were missed.
Concerns (2)
minor
Missed or late visits
: “People told us staff didn't always arrive at the scheduled time, but they always stayed for the specified period and no visits were missed.”
minorCommunication with families: “They don't let me know if they are running late, I have asked them several times to let me know but it only sometimes happens.”
Strengths
· Staff trained in safeguarding and confident to report concerns
· Robust recruitment procedures and induction with shadowing
· Medicines managed safely with regular audits and competency checks
· Person-centred care plans with detailed guidance for staff
· Kind, compassionate staff who respected privacy and dignity
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of candourGood
well-led: Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people, the public and staffGood