minor“two people fed back that they felt staff did not get enough time for travel between visits. One said, 'I just accept that they will arrive at some point and say oh you're here then!'”
missed or late visits
1 finding
minor“The coordinators tried to provide visits at the times people requested, but on occasion this was not possible. For example, when there was last minute staff sickness or a delay when a person was unwell.”
leadership
1 finding
moderate“Nurseplus UK did not have a registered manager. The previous manager had left in April 2022.”
communication with families
1 finding
minor“a number did say that they did not always receive the rota in a timely manner.”
other
1 finding
minor“a couple felt that communication could be improved when changes to rotas were needed.”