SAI Infinity Care, a domiciliary and supported living service, was rated Good across all five key questions at its first inspection following registration at a new address. Inspectors found people were safe, well-supported by trained and competent staff, treated with kindness and dignity, and supported by effective person-centred leadership demonstrating Right Support, Right Care, Right Culture.
Strengths
· Strong safeguarding culture with staff trained in induction and refresher sessions
· Comprehensive, personalised risk assessments and care plans (e.g. epilepsy guidance)
· Safe medicines management including STOMP principles for people with learning disabilities
· Robust recruitment with full DBS checks and structured induction with shadowing
· Person-centred, strengths-based support plans promoting independence
Quality-Statement breakdown (18)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safely; Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough; access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive, person-centred culture and duty of candourGood
well-led: Managers and staff understanding roles, quality performance, risks and continuous learningGood
well-led: Engaging and involving people, public and staff; working in partnership with othersGood