Flexi Direct Ltd, a small domiciliary care service supporting 2 people, was rated Good overall at its first inspection across all five key questions. The service demonstrated safe care, effective staff training and supervision, person-centred care planning, and well-led governance with audits in place.
Strengths
· People were protected from the risk of abuse and neglect with trained staff who understood safeguarding procedures
· Risks were assessed and regularly reviewed including mobility, skin care and infection control
· Safe recruitment practices including DBS checks were in place
· Medicines were safely administered with regular MAR audits
· Effective infection prevention and control measures including COVID-19 guidance
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of candour and being open and honest when something goes wrongGood
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staffGood