Hanwell Community Centre is a domiciliary care agency rated Good overall following a focussed inspection of Safe, Responsive and Well-led domains, with Effective and Caring carried forward as Good from the previous 2018 inspection. The service demonstrated safe recruitment, robust medicines management, personalised care planning and strong leadership with no significant regulatory concerns identified.
Concerns (1)
minorRecord keeping: “We saw there were discrepancies which indicated staff had attended calls at the wrong time, or not stayed for the agreed length of time.”
Strengths
· Clear safeguarding systems in place; staff trained to recognise and report abuse
· Risks assessed prior to service commencement and updated when needs changed
· Medicines managed safely with monthly audits, competency testing and care plan guidance
· Staff wore appropriate PPE and received infection control training
· People and relatives involved in care planning; communication needs assessed and met