Positive Steps Care & Support Ltd received a Good rating across all five key questions at its first CQC inspection in October 2021. The service demonstrated strong person-centred care, robust safeguarding practices, consistent staffing, and effective governance with no areas of concern identified.
Strengths
· People felt safe and staff demonstrated clear understanding of safeguarding responsibilities and reporting processes.
· Personalised risk assessments using least-restrictive approaches, including positive behaviour support plans and social stories.
· Consistent core staffing teams enabled trusting relationships; relatives praised structure and familiarity.
· Electronic medicine recording system enabled daily auditing and immediate alerting of errors.
· Staff received broad training including condition-specific topics (epilepsy, diabetes, autism) and nationally recognised qualifications.
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood