Unit 6 The Post House, a small domiciliary care agency operated by a sole registered manager, received a Good rating across all five key questions at its first inspection in December 2022. The service demonstrated strong person-centred care, effective risk management, robust governance and excellent partnership working with no failures or regulatory breaches identified.
Strengths
· Person felt safe and praised the registered manager: 'I feel very safe with [registered manager].'
· Registered manager described as achieving outstanding outcomes: '[Registered manager] has done more for [person] than any other carer she has had.'
· Independence actively promoted: '[Registered manager] has tried to motivate [person] to do things for herself again. [Person] has started doing her cooking and washing again.'
· Effective risk assessments covering moving and handling, skin integrity and home environment.
· Registered manager held Level 5 Diploma in Leadership for Health and Social Care and engaged in ongoing professional development.
Quality-Statement breakdown (18)
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitment; Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood