Caremark Barking and Dagenham is a small domiciliary care service rated Good across all five key questions at its first rated inspection in June 2022. The service demonstrated safe, person-centred care with strong leadership, robust quality assurance systems, and a specialisation in end of life care supported by effective multi-agency working.
Strengths
· People and relatives spoke positively about the service, with one relative stating they would give five stars.
· Consistent care staff assigned to individuals to build trust and relationships.
· Person-centred care plans developed with involvement of people and relatives, reflecting individual needs and preferences.
· Provider specialised in end of life care, working closely with palliative and district nursing services.
· Open and positive culture with staff speaking highly of management; manager proactively visited each person at least monthly.
Quality-Statement breakdown (25)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staffGood