Integrated Kare Solutions Limited achieved a Good rating across all five key questions at its first CQC inspection, with people and relatives consistently praising staff as kind, respectful and skilled. The registered manager demonstrated strong leadership through regular audits, spot checks, staff supervision and proactive engagement with people receiving care.
Strengths
· People and relatives consistently reported feeling safe, cared for with dignity and respect, and praised staff as kind, polite and skilled.
· Robust recruitment process with comprehensive interview records and all pre-employment checks completed before staff commenced work.
· Registered manager conducted regular audits, spot checks, observational supervisions and satisfaction surveys as part of quality assurance.
· Staff received training in safeguarding, MCA, infection prevention and control including PPE donning/doffing, and medicine administration.
· Care plans were person-centred, culturally sensitive, and reviewed regularly with involvement of people and their relatives.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood